Privacy Policy

Stay Golden Health ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains what information we collect, how we use it, how we store it, and your rights.

1. What Information We Collect

We may collect the following types of information:

• Health information (sensitive information): blood test results, biomarkers, and health-related data you voluntarily provide
• Personal information: name, email address, and any other details you provide
• Technical and usage data: IP address, browser type, device information, and how you interact with the Service

Health information is classified as sensitive information under Australian law and is handled in accordance with higher privacy standards.

2. How We Collect Your Information

We collect information:

• Directly from you (e.g. forms, uploads, emails)
• Automatically when you use the Service (e.g. cookies, analytics tools)

3. How We Use Your Information

We use your information for the following purposes:

• To provide your blood analysis and personalised recommendations
• To communicate with you about your results or the Service
• To operate, maintain, and improve the Service
• To comply with legal and regulatory obligations

We do not sell your personal information and do not use your health data for advertising.

4. Disclosure of Your Information

We may disclose your information:

• To trusted service providers (e.g. hosting, analytics, email platforms) who assist in operating the Service
• Where required or authorised by law
• With your consent

Some service providers may be located overseas. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy standards.

5. Data Storage and Security

We take reasonable steps to protect your information from misuse, loss, and unauthorised access.

This includes:

• Secure cloud storage
• Encryption where appropriate
• Access controls

However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal and health information only for as long as necessary to:

• Provide the Service
• Comply with legal obligations

You may request deletion of your information at any time, subject to legal requirements.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data (where legally permitted)
• Withdraw consent to the use of your information (this may affect our ability to provide the Service)
• Make a complaint about how your information is handled

We aim to respond to all requests within a reasonable timeframe (generally within 30 days).

8. Cookies and Analytics

We use cookies and similar technologies to improve user experience and understand how the Service is used.

You can disable cookies through your browser settings, though some features may not function properly.

9. Complaints

If you believe we have not handled your personal information in accordance with this Policy or the Privacy Act 1988 (Cth), you may contact us to resolve the issue.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website with the updated effective date.

11. Contact

For any privacy-related questions, requests, or complaints, please contact us via the Stay Golden Health website.